Frequently Asked Questions

Yes, we provide everything needed for the job. Our elite cleaning crews arrive fully equipped with professional-grade vacuums, fresh microfiber cloths, specialized floor tools, and top-tier cleaning solutions. If you have specific specialty surfaces (such as unsealed stone or custom fabrics) or prefer us to use a specific product you provide, just let us know before your appointment.

We completely understand that schedules change, but because our crews are booked out tightly, we require at least 24 hours' notice for any cancellations or booking adjustments. Cancellations made with less than 24 hours' notice may be subject to a standard cancellation fee to protect our team's scheduled work hours.

To ensure you get the absolute maximum value out of your cleaning time, we kindly ask that you clear clutter, toys, loose paperwork, and clothing from floors and countertops. Our teams are trained to sanitize, deep clean, and polish surfaces, so having those surfaces clear allows us to jump straight into heavy duty cleaning without slowing down to organize personal items.

Standard Cleaning: Designed for routine maintenance to keep a home baseline clean. It covers surface dusting, vacuuming, mopping, trash removal, and basic kitchen and bathroom wipe-downs.Deep Cleaning: A meticulous, top-to-bottom structural reset. It targets deeply embedded grime, grease, and dust buildup that standard cleanings miss. This includes hand-wiping individual baseboards, intensive appliance detailing, scrubbing door frames, and purging dust traps behind heavy furniture layouts to completely restore your environment's mental clarity and focus.

We love pets and are completely pet-friendly! All of our core cleaning products are completely safe for your furry family members. To ensure the safety of both your pets and our cleaning specialists, we simply ask that highly anxious or aggressive animals be comfortably secured in a designated room or crate while our crew is actively operating heavy equipment like high powered vacuums and steam extractors.

Yes, absolutely. We offer highly customizable recurring maintenance plans on a weekly, bi-weekly, or monthly basis to ensure your environment stays permanently pristine. Booking a recurring schedule locks in your preferred arrival window and guarantees the same elite team services your property every time, creating a reliable routine that keeps your mind clear and your space flawless.

We offer three secure and flexible entry options to fit your routine:Digital Access: Provide our office with a secure keypad, garage, or smart-lock code.Property Lockbox: Place a standard combination lockbox on your property and share the code with us.On-Site Entry: Ensure a building concierge, receptionist, or representative is present to grant our crew entry at your scheduled arrival time.

Yes, absolutely. Ship Shape Cleaning & Maintenance, Inc. is a fully insured and bonded operation carrying premium commercial general liability, umbrella liability, and workers' compensation coverage. If your commercial building, corporate park, or residential complex management requires a COI before our crew is granted building access, simply notify our office at least 48 business hours prior to your service. We will seamlessly have our agency issue a property-specific ACORD 25 certificate listing your building management as an additional insured.

In the rare event that an item is reported missing, our management team immediately launches a formal, high priority internal investigation. We review precise GPS clock-in logs and conduct an immediate inventory audit of our equipment bags and service vehicles. Because our teams specialize in deep structural organization, items are frequently found neatly put away, safely stacked in a cabinet, or placed out of sight to clear surface clutter. To ensure absolute protection, we kindly request that clients secure all high value items, cash, jewelry, and irreplaceable heirlooms prior to our arrival, as our company cannot assume liability for unsecured valuables. If you notice a misplaced item, please notify our office within 24 hours of service completion so we can immediately contact your assigned crew and resolve the issue.

Tipping is entirely optional but always deeply appreciated. Gratuity is never required or automatically added to your bill, as our specialists are paid competitive professional wages. If you feel your assigned cleaning crew did an exceptional job and provided outstanding service, you are welcome to tip them in cash on the day of service or request to have a gratuity added directly to your secure digital invoice upon completion. 15% to 20% of your total service fee is a standard industry guideline for an exemplary deep cleaning reset.

Our specialists are happy to clean around large layouts and handle standard household furniture. However, to ensure the absolute safety of our crews and prevent any accidental damage to your flooring or walls, our teams are strictly prohibited from lifting or moving heavy objects weighing over 35 pounds (such as massive solid-wood dressers, grand pianos, or large sectional couches). If you require deep steam extraction or detailing directly beneath a heavy appliance or heavy furniture piece, we kindly request that you safely move it away from the wall prior to our arrival.

Because our teams operate tightly across New York City, Long Island and Westchester County, our highest priority is the safety of our road crews and your property lines. In the event of severe weather conditions, such as heavy snowstorms, icy road emergencies, or severe flooding events we may proactively contact you to adjust our arrival windows or smoothly reschedule your service to the next available clear day. No cancellation fees will ever apply to weather-related reschedules.

No, we do not provide biohazard or hazardous waste cleanup. Our standard corporate and residential teams are trained for deep sanitization and restorative care, but they are not equipped to handle toxic mold remediation, pest infestations, animal waste, biohazards, or dangerous chemical spills. If our team arrives on-site and identifies a hazardous environmental condition, we will immediately pause the service and notify you so a specialized remediation company can safely clear the area.