Privacy Policy
PRIVACY POLICY
Effective Date: November 13, 2026
Ship Shape Cleaning & Maintenance, Inc., a New York corporation doing business as Ship Shape 365 ("Company," "Ship Shape 365," "we," "our," or "us"), operates the website shipshape365.com and provides residential and commercial cleaning and maintenance services within the State of New York, specifically serving New York City (Manhattan, Brooklyn, Queens, The Bronx, and Staten Island), Long Island (Nassau and Suffolk Counties), and Westchester County (including the City of Yonkers, for house cleaning, organizing, and power washing services only). We respect your privacy and comply with applicable federal, New York State, and municipal data protection laws, including the New York SHIELD Act (N.Y. Gen. Bus. Law §§ 899aa, 899bb) and NYC Administrative Code § 221201. By accessing shipshape365.com, requesting a quote, or booking services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you voluntarily provide through shipshape365.com forms, quote requests, booking tools, telephone calls, SMS messages, or emails, as well as limited technical data collected automatically:
Identifiers & Contact Information: Full name, business/facility name, building management contact details, service address, billing address, email address, and telephone number.
Property & Operational Details: Property type (residential, coop/condo, or commercial), approximate square footage, room/surface specifications, freightelevator or building access instructions, lockbox details, alarm codes, and project notes.
Billing & Transaction Records: Quotes, invoices, service history, and payment confirmation details. Credit/debit card and ACH details are processed directly by PCIDSS compliant thirdparty payment processors; the Company does not store complete payment card numbers or security codes on its internal servers.
Automated Technical & Device Data: Our website hosting provider (Wix.com Ltd.) and integrated analytics tools automatically collect IP addresses, browser types, operating systems, referring URLs, pages viewed, and cookie identifiers.
No Biometric Data Collection: In compliance with NYC Administrative Code § 221201 and New York law, Ship Shape Cleaning & Maintenance, Inc. d/b/a Ship Shape 365 does not collect, capture, store, trade, or sell biometric identifier information (such as facial geometry, fingerprints, or voiceprints).
2. How We Use Information
We use collected data strictly for legitimate business operations:
Preparing custom quotes, commercial proposals, and service scopes;
Scheduling, dispatching, and performing authorized residential and commercial cleaning, maintenance, hauling, power washing, and organizing services across NYC, Long Island, and Westchester County;
Issuing buildingspecific Certificates of Insurance (COIs) and coordinating building access with property managers, boards, or concierges;
Communicating appointment confirmations, arrival windows, walkthrough details, and customer support responses;
Processing payments, maintaining accounting/tax records, and verifying commercial insurance compliance;
Documenting service quality and property condition via operational beforeandafter photographs;
Detecting security incidents, preventing fraud, and complying with New York State, municipal, and federal legal obligations.
3. Disclosure of Information & ThirdParty Service Providers
We do not sell, rent, lease, or trade your personal information to third parties for monetary or other valuable consideration, nor do we process personal data for targeted advertising or automated profiling. We share information solely with:
Authorized Personnel & Subcontractors: Employees, officers, and vetted subcontractors of Ship Shape Cleaning & Maintenance, Inc. d/b/a Ship Shape 365 who require property and contact details to perform scheduled services;
Building Management & Insurance Brokers: Property managers, coop/condo boards, or commercial landlords solely when necessary to verify insurance coverage (COIs) or gain authorized building entry at Client's request;
Infrastructure & Payment Vendors: Trusted thirdparty service providersspecifically Wix.com Ltd. (website hosting, forms, and scheduling software) and PCIcompliant payment gatewaysbound by contractual confidentiality obligations;
Legal, Insurance & Regulatory Authorities: Government agencies, law enforcement, courts, legal counsel, or commercial insurers when required by subpoena, court order, statutory mandate, or to establish, exercise, or defend legal claims.
4. Disclaimer of ThirdParty Platform & Cyber Liability
Our website (shipshape365.com) operates on thirdparty infrastructure hosted by Wix.com Ltd. and utilizes thirdparty payment and communication gateways. While the Company maintains reasonable administrative, technical, and physical safeguards proportionate to its size and operations in accordance with N.Y. Gen. Bus. Law § 899bb, no internet transmission or cloud storage platform is 100% secure. Under applicable New York law, Ship Shape Cleaning & Maintenance, Inc. d/b/a Ship Shape 365 disclaims all liability for unauthorized access, cyberattacks, data breaches, service interruptions, or privacy practices attributable to Wix.com Ltd., thirdparty payment processors, telecommunications carriers, or external linked websites. You submit information electronically at your own risk.
5. Cookies & Tracking Technologies
Wix utilizes essential, functional, and analytical cookies to operate our booking interface on shipshape365.com and maintain security. You may disable cookies in your browser settings, though certain quote or booking features may cease to function.
6. Data Retention
We retain personal and service records only as long as reasonably necessary to fulfill requested services, maintain required tax, corporate, and insurance audit records under New York law, and resolve potential disputes or claims, after which records are securely deleted or anonymized.
7. Privacy Rights & Contact Information
You may request confirmation of whether we process your personal data, access to or correction of inaccurate contact records, or deletion of personal information not required to be retained by law or active contract. To submit a verifiable request, contact:
Ship Shape Cleaning & Maintenance, Inc. d/b/a Ship Shape 365
Website: https://shipshape365.com
Email: info@shipshape365.com
Telephone: 7189260806
Mailing Address: 352 Elmore Avenue, East Meadow, NY 11554
8. Data Security & Breach Response
We maintain reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we handle. These safeguards may include access controls, workforce confidentiality practices, security awareness training, secure serviceprovider practices, and secure disposal of personal information. If we determine that a security incident requires notice under applicable law, we will provide notice as required by law.
9. Cookies, Analytics, and Communications Vendors
Our website may use essential, functional, and analytics technologies provided through Wix.com Ltd. and other service providers supporting website hosting, forms, scheduling, email, SMS communications, customer support, analytics, and payment processing. These providers may receive information needed to provide their services and are expected to handle it under their applicable privacy terms and contractual obligations. Cookie and tracking settings may vary by service and browser.
10. Children’s Privacy
Our services and website are intended for adults. We do not knowingly request or collect personal information from children under 13 through our website. If you believe a child has provided personal information to us, please contact us so we can review and delete it when required by law.
11. Privacy Requests, Verification, and Appeals
You may contact us to request access to, correction of, or deletion of personal information, subject to applicable legal exceptions. We may take reasonable steps to verify your identity before completing a request. We will respond within the time required by applicable law and may request additional information when necessary to process or verify the request. If we deny a request where applicable law provides an appeal right, you may ask us to review the decision by replying to our response. We do not discriminate against you for exercising a privacy right.
12. Data Accuracy and Updates
Please contact us if your information changes or if you believe information we maintain is inaccurate. We will review reasonable correction requests and update information when appropriate and legally permitted.
13. Public WiFi
We do not provide public WiFi as part of our website or cleaning services. If public WiFi is later made available at a Companycontrolled location, we will provide any notices and security guidance required by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, vendors, or legal obligations. The Effective Date at the beginning of this policy identifies the current version. We encourage you to review this page periodically.