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Terms of Service

TERMS OF SERVICE

Ship Shape Cleaning & Maintenance, Inc. d/b/a Ship Shape 365

Website: https://shipshape365.com

Email: info@shipshape365.com

Business Address: 352 Elmore Avenue, East Meadow, NY 11554

Effective Date: November 13, 2026

IMPORTANT NOTICE REGARDING BINDING ARBITRATION & CLASS ACTION WAIVER: PLEASE READ SECTION 14 CAREFULLY. BY CHECKING THE ACCEPTANCE BOX AT BOOKING OR CHECKOUT, SIGNING OUR PRE WORK AUTHORIZATION FORM, OR USING OUR SERVICES, YOU AGREE THAT DISPUTES WILL BE RESOLVED THROUGH BINDING INDIVIDUAL ARBITRATION IN NASSAU COUNTY, NEW YORK, EXCEPT FOR QUALIFYING SMALL CLAIMS COURT ACTIONS, AND YOU WAIVE ANY RIGHT TO A JURY TRIAL OR CLASS ACTION.

1. ACCEPTANCE OF TERMS, QUOTE APPROVAL & RECORDKEEPING

Binding Agreement: By accessing https://shipshape365.com, checking our affirmative acceptance box during online booking or checkout, signing a Pre Work Authorization Form, or permitting our crew to begin work, you ("Client," "you," or "your") agree to these Terms of Service ("Terms") and our Privacy Policy (effective November 13, 2026).

Non Binding Online Estimates: Online price ranges, hourly rates, and service descriptions on https://shipshape365.com are subject to change and serve as good faith, non binding estimates until confirmed for your specific property.

When Final Pricing Is Accepted & Recorded: Your final service price becomes binding only when you affirmatively approve it through one of the following recorded methods: (a) signing our electronic or paper Pre Work Authorization Form, (b) replying with written approval via email or SMS text message, or (c) completing payment or deposit submission through our Wix checkout flow. The Company retains a timestamped digital audit log, signed form, or written message copy as the official record of your price acceptance.

2. SERVICE AVAILABILITY BY NEW YORK COUNTY (STRICT WESTCHESTER EXCLUSIONS)

Services are provided strictly within the State of New York and vary by county as follows:

New York City (All Five Boroughs) & Long Island (Nassau and Suffolk Counties):

Residential & Commercial Cleaning: Standard Home Cleaning, Deep Home Cleaning, Move In / Move Out Cleaning, Office & Facility Cleaning, Commercial Floor Stripping & Waxing, Residential & Commercial Post Construction Cleaning, Home & Office Organizing, Baseboard, Ceiling, and Door Frame Hand Washing, and Interior Appliance & Cabinet Detailing Add Ons.

Exterior & Specialty Services: Residential & Commercial Window Washing, up to 2 floors maximum, Single Story Gutter Cleaning & Downspout Flushing with debris bagged on site, Professional Power Washing, Carpet & Upholstery Cleaning, and Commercial Parking Lot & Exterior Grounds Cleanup.

Residential Hauling & Cleanout Services, NYC & Long Island Only: Residential Trash & Furniture Removal, Bulky Item & Appliance Removal, Hoarding & Estate Cleanouts, and Vacant Property Debris Removal & Broom Sweeping.

Westchester County, Including the City of Yonkers, Selected Services Only:

Permitted Services: Standard Home Cleaning, Deep Home Cleaning, Move In / Move Out Cleaning, Home & Office Organizing, Baseboard and Trim Hand Washing, Interior Appliance & Cabinet Detailing Add Ons, Residential & Commercial Window Washing, up to 2 floors maximum, Single Story Gutter Cleaning with debris bagged on site, Carpet & Upholstery Cleaning, and Professional Power Washing.

Strictly Excluded Services in Westchester County: The Company does not perform, offer, or accept bookings for junk hauling, trash removal, furniture removal, bulky item hauling, hoarding cleanouts, estate cleanouts, vacant property debris hauling, commercial parking lot debris hauling, or solid waste hauling of any kind in Westchester County, including Yonkers.

Out of State Orders: On site services are not available outside New York State, including Connecticut. Physical store products, such as microfiber cloths, may be shipped within the United States via third party carriers.

3. REGULATORY COMPLIANCE, INSURANCE, HAULING RULES & SUBCONTRACTORS

Insurance & Safety Standards: The Company maintains active Commercial General Liability insurance and statutory New York workers compensation and disability coverage for its personnel, with Certificates of Insurance issued upon request.

Hauling & Disposal Compliance: All cleanout and debris removal services in NYC and Long Island are strictly restricted to non hazardous residential household items and residential estate or vacant property cleanouts. Debris is disposed of strictly at authorized transfer stations and recycling facilities in compliance with New York State Department of Environmental Conservation, NYC, Nassau County, and Suffolk County regulations. The Company does not haul regulated NYC commercial trade waste or construction and demolition debris.

Height & Trade Exclusions: Exterior window washing is strictly limited to two stories maximum, and gutter cleaning is strictly limited to single story structures. The Company does not perform locksmithing or lock changes, structural demolition, plumbing, or electrical work.

Subcontractor Standards: Services are performed by trained Company personnel or vetted, insured subcontractors operating under written compliance agreements requiring adherence to all Company safety, insurance, and territorial rules.

4. PROHIBITED HAZARDOUS MATERIALS

Client warrants that no regulated hazardous, toxic, or prohibited materials will be presented for cleaning or disposal, including wet paint, solvents, motor oil, gasoline, propane tanks, pressurized aerosols, asbestos, lead paint chips, medical or biohazard waste, ammunition, fireworks, or large lithium ion battery banks. The Company may refuse or immediately halt any service involving hazardous conditions at Client's expense.

5. VACANT PROPERTY, FORECLOSURE & ESTATE POSSESSION WARRANTY

For any estate cleanout, hoarding cleanout, or vacant or foreclosed property debris removal, NYC and Long Island only, Client represents and warrants that they are the lawful property owner, court appointed fiduciary, executor or administrator, or duly authorized agent with full legal possession and authority to dispose of all personal property on the premises, and confirms that all legal eviction or statutory notice requirements have been completed. Client agrees to indemnify, defend, and hold harmless the Company from third party ownership claims or unauthorized disposal disputes.

6. CLIENT RESPONSIBILITIES, ACCESS & VALUABLES

Access & Building Rules: Client must provide safe, unobstructed property access, including reserved freight elevators and COI requirements for NYC co ops, condos, and commercial buildings, along with working electricity and running water.

Securing Valuables & Delicate Surfaces: Client must secure all cash, jewelry, firearms, medications, important documents, and fragile or irreplaceable items prior to service, and must notify the Company in writing beforehand of any delicate, unsealed, antique, or pre damaged surfaces.

Pets & Safety: Pets must be secured safely away from equipment and wet floors during service.

7. STAFFING, SALES TAX & PAYMENT TERMS

Hourly Staffing: Hourly services are billed per cleaner on site, and crew size is assigned based on project scope and timeline as confirmed in your approved quote.

New York Sales Tax: Applicable New York State and local county or city sales taxes are added to taxable cleaning, maintenance, hauling, and product invoices unless Client provides a valid New York State tax exempt certificate prior to billing.

Payment & Late Balances: Payment is due upon service completion unless otherwise agreed in writing for approved commercial accounts. Past due balances over 15 days accrue a late fee of 1.5% per month, or the maximum rate permitted by New York law, plus reasonable collection costs.

8. PRE SERVICE CANCELLATIONS, RESCHEDULING & LOCKOUTS

Timely Cancellation, 24 or More Hours Notice: Cancellations or rescheduling requests received at least 24 hours before the scheduled arrival window incur no penalty and receive a full refund of any prepaid deposit.

Late Cancellation or Lockout Fee: Cancellations made with less than 24 hours notice, or instances where our crew arrives on site and cannot gain entry within 20 minutes, incur a late cancellation or lockout fee, or forfeiture of deposit, to cover reserved crew scheduling.

9. POST SERVICE COMPLETION: 24 HOUR INSPECTION & RIGHT TO CURE, NO REFUNDS AFTER SERVICE

Separation From Pre Service Deposits: Unlike pre service deposits canceled 24 or more hours in advance, governed by Section 8, once a cleaning, maintenance, or hauling service has been performed, no cash or credit card refunds are issued because labor and time cannot be recovered.

24 Hour Inspection & Free Re Clean Guarantee: Client agrees to inspect all completed work within 24 hours of completion and notify info@shipshape365.com within that 24 hour window of any missed or unsatisfactory areas. The Company will return promptly to re clean or cure the issue at no additional charge.

10. ONLINE STORE PRODUCTS & RETURNS, MICROFIBER CLOTHS & SUPPLIES

Unused, unwashed physical products purchased through https://shipshape365.com may be returned in original packaging within 14 days of delivery for a refund or exchange. Client pays return shipping unless the item arrived damaged or defective. Always test cloths and cleaning products on an inconspicuous spot first.

11. BEFORE & AFTER PHOTOS, COOKIES & DATA RETENTION

Internal Quality Documentation: As detailed in our Privacy Policy, effective November 13, 2026, we take private before and after photos strictly for internal quality assurance, dispute resolution, and insurance records.

Optional Marketing Photos: We publish non identifying before and after photos on https://shipshape365.com or social media only if you affirmatively check the optional photo consent box at booking or checkout or sign our Pre Work Authorization release. No faces, names, addresses, or personal belongings are ever shown.

Retention: Service records, signed authorizations, and tax invoices are retained for seven years to comply with New York State tax, insurance, and recordkeeping laws.

12. THIRD PARTY VENDORS & PAYMENT AND SHIPPING PLATFORMS

We use trusted third party providers, including Wix for website hosting and booking, Wix Payments and Stripe for payment processing, and Shippo, USPS, and UPS for shipping labels and parcel delivery. While those third party platforms operate under their own terms and privacy policies, their technical errors do not relieve the Company of its direct legal obligations to you, including honoring valid deposit refunds, correcting verified billing errors, or replacing or refunding store shipments lost prior to delivery.

13. LIMITATION OF LIABILITY, WITH NEW YORK STATUTORY CARVE OUTS

To the fullest extent permitted by New York law, the Company's total cumulative liability for ordinary negligence or breach of contract arising out of any service or product shall not exceed the total fees actually paid by Client for the specific service or product giving rise to the claim, and the Company shall not be liable for indirect, incidental, consequential, or punitive damages. Nothing in these Terms excludes or limits the Company's liability for gross negligence, willful or intentional misconduct, fraud, personal injury caused by negligence, or any consumer rights that cannot be waived under New York State law.

14. GOVERNING LAW, BINDING ARBITRATION & CLASS ACTION WAIVER

Governing Law: These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

Affirmative Agreement to Binding Arbitration: By checking the affirmative acceptance box at checkout or booking or signing our Pre Work Authorization Form, you and the Company agree that any dispute, claim, or controversy arising out of these Terms or our services that cannot be resolved informally, excluding individual actions brought in Small Claims Court within the jurisdictional limit of Nassau County, New York, shall be resolved exclusively by binding individual arbitration administered in Nassau County, New York, under the Consumer or Commercial Arbitration Rules of the American Arbitration Association.

Class Action Waiver: Claims may be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

15. SEVERABILITY, ENTIRE AGREEMENT & CONTACT INFORMATION

If any provision of these Terms is held invalid or unenforceable by a court or arbitrator, the remaining provisions remain in full force and effect. Together with our Privacy Policy, effective November 13, 2026, and your approved Pre Work Authorization or booking confirmation, these Terms constitute the entire agreement between you and the Company.

Ship Shape Cleaning & Maintenance, Inc. d/b/a Ship Shape 365

352 Elmore Avenue, East Meadow, NY 11554

Email: info@shipshape365.com

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